FAQ

Do you ship Internationally?

Yes we ship to every country.

 

How much is shipping?

Shipping is free anywhere in the world on any order

 

Why didn't my order come together in one package?

We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world  in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.

 

How long does delivery take?

Delivery takes between 3-7 days depending on your location. Europe, USA, Canada usually take 3-5 days to arrive and the rest of the world takes between 5-15 days to arrive. However shipping can take longer due to circumstances out of our control. That may be shipping courier delays, weather problems, customs hold up etc. Therefore as a result shipping in some circumstances can take up to 30 business days. 

 

Can I cancel my order?

Orders can be cancelled before they are dispatched. Once we have dispatched the items you are unable to cancel the order.

 

How can I get in touch with your customer service team?

Please email support@abcdegh for any customer service inquiries

 

I emailed your customer service team. When should I expect a response?

We aim to respond to all e-mails within 48 hours.

 

I have not received my order confirmation, what should I do?

If you haven't received your order confirmation within 24 hours please contact us and we will look into this.

 

Do I need to set up an account to place an order? 

No, but we advise you do so we can keep you in the loop with awesome and exciting deals!

 

Do you accept returns?

We do not accept returns due to the nature of the goods.